Contact Technical Support
If you need assistance with any of our products for fastest service please email Technical Support, or call (503) 520-9197.
Instrument Repair and Calibration
Test Products International offers a full calibration and repair facility capable of servicing all TPI branded equipment. Service work is performed on a first come first serve basis. Typical turn-around time for standard service work is 5 to 7 days in house. This does not include shipping time. Products received via expedited shipping are given priority.
There is no fee to evaluate a product and provide an estimate. A TPI representative will contact you for approval of out of warranty repairs prior to performing any work. The customer is responsible for shipping expenses to TPI; TPI pays for return ground shipping expenses (does not include international shipments). Expedited return shipping (i.e. Overnight or Second Day) is available at the customer’s expense and must be requested.
To obtain service please return your product to:
TPI / Attn Service
9615 SW Allen Blvd., Suite 104
Beaverton, OR 97005
No prior authorization is required. Be sure to include your UPS returnable shipping address, contact information, and a brief description of the problem or service required. Please Note: Proof of purchase is required to obtain warranty service.
General Questions and Requests
Need additional information? Please use the form below to email Customer Service with other questions or requests you may have.