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Webinar: Combustion Analyzer Basics

Instrument Repair and Calibration

Test Products International offers a full calibration and repair facility capable of servicing all TPI branded equipment. Service work is performed on a first come first serve basis. Typical turn-around time for standard service work is 5 to 7 days in house. This does not include shipping time. Products received via expedited shipping are given priority.

There is no fee to evaluate a product and provide an estimate. A TPI representative will contact you for approval of out of warranty repairs prior to performing any work. The customer is responsible for shipping expenses to TPI; TPI pays for return ground shipping expenses (does not include international shipments). Expedited return shipping (i.e. Overnight or Second Day) is available at the customer’s expense and must be requested.

Option One
For fastest service with detailed online status updates register or login with the TPI Customer Portal and use the form provided to initiate your Service Request. Follow the emailed instructions and we will update you by email and in-portal mailbox notification of your service status, and when you can complete payment online.

Register or Login

TPI Customer Portal

Option 2
You may also send your instrument in without registration. Please return your product to:

TPI / Attn Service
9615 SW Allen Blvd. Suite 104
Beaverton, OR 97005

Be sure to include your UPS returnable shipping address, contact information, and a brief description of the problem or service required.

Please Note: Proof of purchase is required to obtain warranty service.

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